

If you have made a payment outside of FedEx Billing Online and the funds have been drawn from the account, but the invoices still show open, please reach out to our cash applications team.įor research on payments made not using EFT or credit card in FedEx Billing Online, please email In the subject line include the type of payment made, (i.e., if made through a third-party online banking service, subject line should be Online Banking). If the payment was done outside of FedEx Billing Online, the invoices will not show paid until the payment has been received and applied.

Therefore, if the payment in question was scheduled and processed in FedEx Billing Online, information on that payment can be found by searching the Payment Reference number.

These capabilities are collectively referred to as the “EDI round trip process”.
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Administrator: The Billing Center supports multiple administrators, each of whom have full control over accounts and users.Manager: This user acts as an administrator for specific accounts or plans, including assigning new users, adding payment information, paying invoices, and disputing charges.View, Pay, and Dispute: This user can add payment information to their wallet, pay invoices, and dispute charges.
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Both new and existing users can be assigned one of four roles: You can add and remove users from the Manage Users page under Administration. Make sure you have an invoice for the account you wish to add from the previous 45 days. From the My Accounts page under Administration, you can select Add Account to start the process.
